Refund and Returns Policy

Overview

Our refund and returns policy is valid for 3 days from the date of delivery. If 3 days have passed since you received your item, we regret to inform you that we cannot offer a refund or exchange.

To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

Exceptions to Return Eligibility:

• • Items purchased on sale, promotion, or with a discount code are final sale and cannot be returned or exchanged.
  • Items that show signs of use or damage not caused by a factory defect.

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Factory Defects

All our products undergo thorough quality control and inspection before being shipped. If you believe your item has a factory defect, please contact us with proof of purchase and photos or details of the issue.

Please note, if the item has been sold under any promotion or at a discounted price, it is not eligible for returns or exchanges even if a factory defect is found.

Refunds and exchanges

Refund: If your item is eligible for a refund, we will process it once we receive and inspect the item. If approved, the amount will be refunded to your original payment method within a few business days.

Exchange: If an exchange is approved, you agree to be responsible for any additional charges, such as: any price difference at the time of exchange, and shipping costs for both returning and resending the item (double shipping fee).

Need help?

For questions regarding refunds and returns, contact us at [email protected] or +51 967 915 320

Digital Channels Sales

All purchases made through digital channels (Instagram, Facebook, WhatsApp, and our website) are subject to the refund and return policies published on our website. It is the responsibility of the consumer to review these policies before making a purchase.